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IE Business School

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  • DurationHow long it normally takes to complete the program.
    10 months
  • Fee (USD)Cost of tuition fees for full program

Master in Customer Experience & Innovation Overview

The Master in Customer Experience and Innovation trains students to analyze, map, design and optimize the experience of customers in any context and industry. From stores, to check-in counters, waiting rooms and other physical experiences, to apps, websites and other digital experiences, students will become experts in creating experiences that capture the hearts and minds of the customer by placing human-centered design at the core of business innovation.

The Master in Customer Experience & Innovation is a full-time, 10-month program divided into 3 terms and comprised of four pillars: Business, Technology, Human-centered Design, and transversal INNOLABS. It is designed to bring together the multidisciplinary fields, tools, processes, and methodologies which are helping transform the way business is putting people at the heart of innovation. By combining modules that cover user-experience, design thinking, customer-focused innovation, business strategy, and solutions and prototyping, students will learn how to create solutions with human-centered experiences at their core.

Upon completion of the program students will be equipped with a unique professional profile preparing them to hold positions such as: User-Experience Strategist, Interaction Designer, Product Manager, Chief Experience Officer (CXO), Chief Customer Officer (CCO), Business Transformation Specialist, Innovation Consultant, Marketing Strategist, Customer Operations Developer, Usability Researcher, and many other top positions across industries.

Program Highlights

Start Month
Class Size
Avg. Work Experience
Women Students

Meet At Business School Events

Sunday, 6th Dec 2020 |
09:30 - 12:00
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Tuesday, 8th Dec 2020 |
13:30 - 16:00
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Saturday, 12th Dec 2020 |
09:30 - 12:00
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Program Locations