Master in Customer Experience & Innovation Program By IE Business School | Top Universities

IE Business School

11, Maria de Molina, Madrid, ES, Madrid, Spain
  • QS Global MBA Rankings
    9
  • Study Level Masters
  • Duration 10 months
  • Scholarships Yes
  • % of women 67
  • Start date Oct
  • Students per class 25

The Master in Customer Experience and Innovation trains students to analyze, map, design and optimize the experience of customers in any context and industry. From stores, to check-in counters, waiting rooms and other physical experiences, to apps, websites and other digital experiences, students will become experts in creating experiences that capture the hearts and minds of the customer by placing human-centered design at the core of business innovation.


The Master in Customer Experience & Innovation is a full-time, 10-month program divided into 3 terms and comprised of four pillars: Business, Technology, Human-centered Design, and transversal INNOLABS. It is designed to bring together the multidisciplinary fields, tools, processes, and methodologies which are helping transform the way business is putting people at the heart of innovation. By combining modules that cover user-experience, design thinking, customer-focused innovation, business strategy, and solutions and prototyping, students will learn how to create solutions with human-centered experiences at their core.


Upon completion of the program students will be equipped with a unique professional profile preparing them to hold positions such as: User-Experience Strategist, Interaction Designer, Product Manager, Chief Experience Officer (CXO), Chief Customer Officer (CCO), Business Transformation Specialist, Innovation Consultant, Marketing Strategist, Customer Operations Developer, Usability Researcher, and many other top positions across industries.

About University

COVID-19 Information: https://www.ie.edu/updates/covid-19-applicants-faqs/Don’t miss out on a new and exclusive online management programme offered by IE, Imperial, and ESMT coming this Fall. Learn more about the 12-week Master’s in Management Essentials Programme now! Recognized as one of the leading higher education institutions in the world, IE Business School runs some of the world’s most groundbreaking MBAs and Executive MBAs, consistently placed at the top of industry recognized rankings (Bloomberg Businessweek, Forbes, Financial Times, The Economist).Although IE’s MBAs differ according to class profile, they are united in IE’s commitment to shape leaders who drive innovation and change in organizations, providing a learning environment where technologies and diversity play a key role in fostering global vision, an entrepreneurial mindset and a humanistic approach. As it was established in 1973 by entrepreneurs, the School have striven to promote an entrepreneurial ecosystem for the last 40 years, boosting intrapreneurship, and supporting studentsand graduates in the creation and development of start-ups worldwide.Whether Full-Time or Blended, IE Business School MBA’s and Executive MBA’s are a world-class journey and an intense life-changing experience. Want to know more? Request information here

Latest Tweets

Latest Posts

English Language Test