Lloyds hit with record fines
Lloyds Banking Group has been fined £117m for mishandling payment protection insurance complaints by the City watchdog.
The bank has since cut £350,000 from the bonus of its boss António Horta-Osório. The fine comes just one month after Clydescale Bank was fined £20.7m for similar failings.
Lloyds was also hit with substantial fines of £218m last year by the Financial Conduct Authority and US regulators for rigging of international banking lending rates.
In an interview with the BBC, Mr Horta-Osorio said: "Whilst our intentions were right, we made mistakes in our handling of some PPI complaints. I am very sorry for this.
"We have been working hard with the FCA to ensure all customers receive appropriate redress. That process is now substantially complete. We remain fully committed to improving our operational procedures and ensuring we do the right thing for our customers."
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