The economic crisis of the late 2000s was directly responsible for creating the fintech industry – banks stopped investing in customer-centric offerings while apps and websites stepped in to fill the gap. This was probably one of the best things to happen to financial services innovation, with fintech startups emerging all around the globe to actively try and help customers obtain relevant financial products, services and advice, through digital channels and transparent pricing, competing directly and effectively with traditional banks. Technology has always existed as a substantial backbone for the banking industry. However, this was the first time technology has come to the forefront of customer engagement, acting as a primary driver of customer experience.
The industry has now evolved to become one of the industries with the highest amount of interest from investors and entrepreneurs, and one with the largest variety of jobs available – albeit for those with a unique set of skills. No doubt, this is an extremely interesting time for MBA jobs in the fintech industry.
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