Stanford Rebuild: Inspiring Innovation During a Global Pandemic

The racialized patterns of how we live are exacerbating the effect of COVID-19. Mackenzie said: “We're seeing that in the way people live. White families might live in single-family homes but other communities live in multi-generational homes and have much higher rates of COVID-19.”

Of course, the kinds of jobs people have can exacerbate the risk too. Lori said: “In the US, people of color hold a higher percentage of essential jobs like driving and taking care of nursing facilities, and they’re not only putting themselves at risk, but are also unable to stay home and work.

“More than 70 percent of Peruvians work for cash, which means many of those jobs have either disappeared, don't give them sick pay, or are exposing them to more risk.

“We see this economic impact is greater for women also, because they tend to work more often in care work. In India, there's been movement where migrant workers have been kicked out and are exposed to COVID-19.”

Soule and Mackenzie wanted to impress on people ways to think about rebuilding a more equitable society as we emerge from the global pandemic.

Stanford Rebuild aimed to expose people to human-centered design and what that means. Soule said: “[This means you] think about the people you are designing for, by stepping into their shoes, by learning about their world and learning about the problems they're experiencing through their eyes, not your own.

“Learning about how you can bring customer client patient centricity to whatever project you're working on.”

When approaching empathy, Soule thinks we need to be inclusive in our data collection. She said: “How can we make sure that we are talking to and engaging with a diverse set of human beings as opposed to just a very narrow set of human beings.”

Similarly, reframing problems to the viewpoint of others is an important skillset to have – to ask yourself questions about how a racial minority, a gender minority, an LGBTQ+ person, an older person, or a neuro-diverse person might define the problem.

Soule said: “Think about what kind of insight can we get when we frame the problem through the eyes of a diverse set of individuals, bringing all of the richness of those insights into the problem we're defining and how we're going to approach that problem.”

For us to have a blossoming society, Soule urges us to have empathy when doing our work.

She said: “Ask yourself if you've interviewed, observed, collected data on a diverse set of people, attended to their differences, and been intentional about paying attention to the differences of the people with whom you're speaking with, engaging with and interviewing.”

Reframing a problem from multiple viewpoints is also something we should take onboard according to Soule. She said: “Ask yourself how others from different groups might define the problem, and ask yourself if you're asking the right question once you look at it from the point of view of other people.”