How my MBA is helping me improve the healthcare industry

Coming into the MBA, Joseph says he expected the majority of learning to be focused on people management with some financial learnings too. He said: “I don’t think I fully anticipated the depth we have gone into across all our subject areas prior to starting the course.

“Prior to starting the MBA, I often felt like I was feeling my way through the dark when working on transformative projects in my work, the MBA has given me a good grounding to systematically approach problems and improvement.

“I often wonder whether the changes and projects I worked on in response to COVID-19 would have been significantly more straightforward had I undertaken an MBA prior to the onset of the pandemic.”

Joseph is halfway through the Global MBA programme at Alliance. Coming from a primarily clinical background, Joseph admits he wasn’t sure what he expected from the MBA – but is reaping course benefits and networking opportunities.

He said: “I have particularly benefitted from the exposure to peers from different industries, the NHS is such a big organisation it is often easy to surround yourself with other NHS employees. The time spent working with high-performing individuals from other sectors has certainly challenged my ways of working for the better.”

Joseph wants to work his way up the business management side of the NHS, as although patient care is at the centre of the health service, he thinks there are many more ways to improve patients’ lives. He said: “Arguably the single biggest step to improving the lives of the population in the UK was the creation of the NHS, an intervention led by policy makers, not clinicians.”

Joseph continues to enjoy working clinically and would miss it if he gave it up altogether, but says he found himself frequently frustrated while working full-time as a clinician because of structural and institutional barriers. He said: “I found I would sometimes spend more time reviewing policy and procedures than medical literature, this led me to the diverse portfolio I currently manage.”

Joseph says the key learning point from the COVID-19 pandemic was not to categorise individuals by the role they currently inhabit.

He said: “The pandemic saw thousands of NHS employees working in roles they had no prior experience in, whether that was me working in systems redesign or nursing staff redeployed from an outpatient setting to Intensive Care Units, all staff have shown they are willing and able to step out of their comfort zone if they are supported.”

Should any other medical professionals be considering an MBA, Joseph’s main piece of advice is to just go for it, but be aware of what you’re signing up for.

He said: “I would encourage you to engage early in conversations with your employer about how they can support you to undertake the degree. This is because the time commitment is significant and would be very challenging if you are also working a full-time shift rota pattern (this is typically 48 hours a week with nights and weekends).

“A significant amount of the course also requires you to use insight from the leadership and management structures within your own organisation, this can be difficult to get exposure to as a full-time clinician, so it is worth speaking to your respective medical director to get involved in these activities and processes.”

Joseph believes the NHS is going through a major, but quiet overhaul – naming the NHS Clinical Entrepreneur Programme as one such initiative placing homegrown innovation at the centre of NHS services.

He said: “Many NHS services have been slower than the private sector in their adoption of novel technology, (many hospitals still use fax machines and paper documentation) but this is quickly changing with huge emphasis being put on digitalisation of services.”

Not only will this make employees lives more straightforward, Joseph anticipates it will bring improvements in continuity and quality of care for patients. 

He added: “Another area of renewed interest is around machine learning and AI in diagnostics. It is yet to be seen how well this can be integrated into NHS services, but recent developments certainly make this an exciting space to watch.”

The healthcare industry offers a number of different avenues for MBA graduates and healthcare professionals alike to take – and with that in mind, although Joseph says it’s difficult to know what the future holds for him, the world is his oyster.  

He said: “From August I will be working at The Health Foundation on policy research but after that is still to be decided.

“I am considering pursuing a career in Public Health Medicine as this plays to my strengths and the skills learnt in the MBA, whilst allowing me to get my teeth stuck into system improvements and design.”